Refund Policy 

Dyamond Capital – Refund Policy for Fees

At Dyamond Capital, we are committed to transparency and professionalism in every client engagement. The following outlines our policy regarding the refund of upfront and engagement fees associated with mortgage applications and related services.

1. No Refund Policy
All upfront fees and engagement fees paid to Dyamond Capital are non-refundable. These fees cover administrative, compliance, and operational work required to initiate your file and engage necessary third-party services. Payment of these fees confirms your understanding and acceptance of this policy.

2. Third-Party Service Costs
Upfront and engagement fees may include or facilitate payment for third-party services, which are also non-refundable once initiated. These services may include, but are not limited to:
Property Appraisal Fees
Credit Report Fees
Title Searches
Employment or Asset Verifications
Compliance Checks

Once these services are ordered on your behalf, the associated costs are fully earned and non-refundable regardless of the outcome of your application.

3. Loan Cancellation or Non-Closure
If a borrower cancels the application, or if the loan does not close for any reason—including borrower withdrawal, ineligibility, or failure to provide required documentation—no refund will be issued for either upfront or engagement fees.

4. Disputes
Any disputes regarding fees must be submitted in writing to billing@dyamondcapital.com within 3 business days of payment. Disputes are subject to internal review and a rebate may be granted only at the sole discretion of Dyamond Capital.